Terms and Conditions Agreement

Quickie Divorce UK is a trading title of Quickie Divorce Limited.

This agreement governs the use of the Quickie Divorce UK website, including all associated and incidental services provided by Quickie Divorce UK.

We reserve the right, at our discretion, to change or modify all or any part of this Agreement at any time, effective immediately upon notice published on the website.

Liability and Limitations

We enclose with this agreement, a disclaimer in respect of our liability in relation to the divorce services. Please ensure that it is read carefully as the following are the terms upon which we would provide our services to you.

You may not publish, transmit, transfer, or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as expressly permitted in this Agreement. All content may be utilised for your own personal use only, commercial purpose or use is strictly forbidden.

We are not a solicitor firm and do not give legal advice on any aspect of your divorce, nothing spoken or implied by any employee of the company may be considered legal advice. All website provided services are fulfilled by Quickie Divorce UK and no legal representation is provided.

We cannot be held liable for any actions you undertake in any proceedings or for any losses that were not foreseeable to both parties, save for where a breach of contract is made by Quickie Divorce UK.

It is your responsibility to ensure the information you provide is correct as our knowledge is limited to the information you provide. We will review your information to ensure it meets the criteria required by the court however are unable to review the accuracy of the information you provide.

For services containing a Clean Break Consent Order, we do not provide legal advice on any of the terms of your settlement. You acknowledge it is your responsibility to provide us with complete information to allow a draft only of the Clean Break Consent Order. You are responsible for reviewing the Clean Break Consent Order for inaccuracies before submission to the court.

You are always strongly advised to seek legal advice on any agreement you have reached. Further, you are always strongly advised not to book any future wedding plans until your divorce is complete due to the inability of guaranteeing the court time scales.

For Solicitor Managed Divorce services available via telephone, we will instruct independent solicitors on your behalf who are regulated by the SRA to facilitate your divorce proceedings only, such solicitor firms will correspond with you directly.

Every endeavour will be taken to ensure that our guidance and documentation is updated regularly to ensure its accuracy. We are so confident of this, if you receive any out-of-date forms from any of our solicitor services regarding your divorce, we will provide a full refund.

Court Fees

A standard divorce in England and Wales carries a court fee of £593. Consent orders are £53. These fees are set by HMCTS directly. You may be entitled to a full or partial exemption under the fee remissions scheme, please give us a call and we can give you guidance specific to your circumstance and your expected court fee. We offer this for every client.

Support and Communication

We provide support via email, WhatsApp, telephone, and an automated case tracker. We will update you at each stage of your divorce. If you do not hear from us for two months since your last update, please contact us.

Delivery Times

We will make every reasonable effort to dispatch your completed divorce application the same day, if submitted before 5.30pm Monday to Friday (excluding National UK holidays) or the next working day if the completed divorce application is submitted outside the stated working hours.

imescales specified for divorce are for guidance only, we cannot guarantee these time frames due to external factors such as the court correspondence time and court backlogs.

Cancellations and Refunds

Our website complies with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in that you have a 14-day cooling off period to decide whether you wish to proceed with services supplied however, certain exemptions apply.

If you access your account and start using the service or we commence work preparing any documentation within the cooling off period, we will issue a refund of the price paid, less an administration charge for work carried out to the point of your request. A full list of charges is available upon request and vary dependent on package purchased.

If we have sent completed documents to you, completed your consultation, or made a digital application available no refund will be payable.

Our divorce services are valid for a period of 6 months only from the date of purchase for completion of the divorce application. After this period, you will no longer be entitled to utilise our services. At our absolute discretion we may reactivate your account for an admin fee. The reason that we adopt this policy is due to the administrative costs and burden of opening your file and reserving a place in our database for you. We therefore strongly advise you to complete your questionnaire and download your divorce documents as soon as you have ordered.

Customer Care/Complaints

To lodge a complaint, please follow our complaints procedure which can be found here: http://www.quickie-divorce.com/complaints.pdf We have always prided ourselves in providing a full customer care service and it is our intention to deal promptly with all complaints that may arise in relation to the service that we provide within 10 working days of receipt of the complaint. Normally, replies to any complaint would be made by E-mail or, if required, we can ensure that we can provide a telephone facility to discuss matters of a more complex nature if so required.

Telephone Conversations

Calls may be recorded for training and monitoring purposes.

Privacy Policy

Quickie Divorce Ltd are committed to protecting and respecting your privacy. This policy (together with our terms of use [www.quickie-divorce.com/disclaimer.html] and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following [https://www.quickie-divorce.com/privacy-policy.html] carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998, the data controller is Quickie Divorce Ltd of Fields House, 18 – 21 Old Fields Road, Pencoed, Bridgend CF35 5LJ.